Shipping policy

Buzzker Shipping & Delivery Policy

South African & International Delivery Options

LOCAL DELIVERY – SOUTH AFRICA

  • FREE SHIPPING on all orders over R1,000 within South Africa.
  • Orders below R1,000 will be subject to the applicable delivery fee calculated at checkout.
  • Delivery takes approximately 5–10 business days, depending on your location.
  • Full tracking details will be provided once your order has been dispatched.

INTERNATIONAL DELIVERY

  • International delivery costs are calculated at checkout.
  • International orders are shipped via DHL Express, FedEx or UPS, depending on the destination and available service.
  • International delivery takes approximately 10–14 working days, depending on the destination country and customs clearance.
  • Full tracking details will be provided once your order has been dispatched.
  • Any applicable VAT, customs duties, import duties or other charges are the responsibility of the customer.


ORDER PROCESSING

Once your order has been placed online, you will receive an automatic email confirming your order. This email serves as your order confirmation and should be retained for your records.

The confirmation email will contain your order number, a detailed list of the products purchased, as well as the shipping and billing details provided when placing the order.

Please check these details carefully and notify Buzzker as soon as possible if you notice any discrepancies. This will help prevent unnecessary delivery delays.

If you do not receive your order confirmation email, please contact Buzzker as soon as possible. Your email address may have been entered incorrectly, or the confirmation email may have been filtered into your spam or junk folder.

ORDER PROCESSING TIME

In-stock orders will generally be processed and prepared for dispatch within 2–3 business days of payment being received.

Business days exclude Saturdays, Sundays and South African public holidays.

Please note that the processing time is separate from the delivery time. Once your order has been dispatched, the applicable delivery timeframe will begin.

Buzzker reserves the right to apply a delivery charge to any order where necessary. The purchaser will be notified of any applicable additional delivery charge prior to the order being processed.


SHIPPING DELAYS

We always do our best to ensure that your order arrives within the estimated delivery timeframe or sooner.

However, certain circumstances are beyond Buzzker’s control and may result in delivery delays. These may include:

  • Severe weather conditions
  • Courier delays or delivery errors
  • Incorrect delivery information
  • Supplier or stock delays
  • Customs or import clearance delays
  • Other circumstances outside of Buzzker’s reasonable control

Regardless of the reason for a delay, Buzzker will do its best to assist you and will endeavour to provide an update as soon as we become aware of any significant or impending delay.


FAILED DELIVERY

Customers are responsible for providing accurate delivery information when placing an order.

Please notify Buzzker at the time of placing your order of any specific delivery instructions or requirements, provided that these fall within the courier’s normal delivery hours, areas and procedures.

If the courier is unable to complete delivery because of an incorrect delivery address, the recipient being unavailable, or nobody being available to accept the parcel during the courier’s normal delivery attempts, Buzzker may, at its discretion, charge the customer a further delivery fee for the subsequent delivery of the package.

Any additional delivery charge will be communicated where applicable.


INTERNATIONAL ORDERS & CUSTOMS

International customers are responsible for ensuring that the products ordered can legally be imported into their destination country.

Buzzker is not responsible for any customs duties, import taxes, VAT, clearance fees or other charges imposed by the destination country.

Any such charges are the responsibility of the customer and must be paid directly by the customer where applicable.

Customs clearance may also result in additional delays beyond the estimated delivery timeframe.


INCORRECT OR INCORRECTLY SUPPLIED PRODUCTS

If you receive an incorrect product compared with the original order placed, please contact Buzzker as soon as possible.

Buzzker will arrange collection of the incorrect product and resend the correct product at Buzzker’s cost.


CONTACT US

If you have any questions regarding your order, delivery or shipping, please contact Buzzker:

Email: noise@buzzker.com

Website: www.buzzker.com

Buzzker — Make Some Noise.